TikTok global shipping process starts as soon as an order has been placed on the social media platform. TikTok Shop has different logistics services available in selected markets. E-commerce businesses in Indonesia and UK will follow very different shipping methods.  

In Indonesia, the transaction mode is local-to-local transaction and the only logistics mode available is either "Ship by TikTok" or "Ship by Seller". In the UK, for local-to-local transaction the logistics mode will follow "Ship by Seller". For cross-border transactions in the UK, the logisics mode available will only be "Ship by TikTok".  

Once the package has been shipped under "Ship by TikTok" mode, the carrier will update the delivery status to "delivered". If the TikTok seller uses "Ship by Seller", TikTok will use the logistics data provided by a third-party company to check and verify the delivery status.

After the customer has placed an order via TikTok Shop, the seller will review the order to ensure that the items are in stock and can be sold and delivered to you.

If your seller selected "Ship by Seller", the seller is then responsible for any damages done to the packaging.

However, if the seller is shipping through "Ship by TikTok", then TikTok Shop will look into whose responsibility it is for the damaged packaging. The carrier will only be held responsible for parcel damages if the seller failed to provide secure original packing.

The seller will be repsonsible for all packaging and arranding for carriers to collect your TikTok package.  

To use TikTok Shop's service, the seller must complete all packing and update order status in the Seller Center to "Ready to Ship" in 72 hours after you have placed the order. The carrier will then be notified to pick up the seller's package in 48 hours.